F.A.Q.’s

Which payment methods can I use to purchase my Vizzini products?

  • Vizzini accepts Visa, MasterCard, Discover and American Express cards.
  • You can also check out using your PayPal account.

What is your return policy?

  • Vizzini strives to provide our customers with the highest quality merchandise.  If for any reason you are dissatisfied with your purchase, you may return it, for a refund, exchange, or credit within 15 days from the date received.  Returned items must be unused and in their original condition.  Upon receipt of your returned item, Vizzini will either issue a refund (in the same payment method in which the original purchase was made), store credit, or ship the item you selected in exchange.

Pack item(s) securely in the original product packing (if possible).  Please include all paperwork including original packing slip.  Send the return package to the following address:

Vizzini, Inc.
P.O. Box 876
Madisonville, LA  70447-0876

Vizzini recommends using a traceable carrier, insured for the full value of the return merchandise.  We are not responsible for return packages lost en route.  We cannot accept C.O.D.  Keep the tracking number for your return package to monitor delivery status.

*Please note*

  • Shipping and handling charges are not refundable.
  • Special offers may be subject to reduction by a return/exchange or cancellation.

How long will it take to receive my refund?

  • To receive credit, items must be returned within 15 days of delivery.  You can expect a full refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.  Credit for gift returns will be issued to the original purchaser.

How can I sign up to receive emails from Vizzini?

  • You can stay in touch and “in the know” about all things Vizzini simply by subscribing to our mailing list.

When will my item(s) be shipped?

  • Vizzini does our best to ship in stock orders within 24 hours of being placed.  We take great care in each and every order no matter how big or small.  However, there will be times when an item is just too hot and flies off the shelves.  In these cases, please allow 4-6 weeks for delivery.

What should I do if a crystal falls off of my handbag?

  • Vizzini handbags are made with the utmost care – designed to withstand common everyday use.  However, there may be times when a crystal will fall off due to abnormal wear and tear.  For this purpose, Vizzini has supplied you with additional crystals that you can easily glue* back into place; keeping your Vizzini purchase in tip top shape.

*Vizzini recommends a special glue for crystals – this glue  is white in color when applying and becomes clear when dry.

Vizzini is upfront